Questions about moving your belongings?
Find answers about shipment size, packing, prices and timing. For your own move, start with your route and an approximate inventory.
A few boxes, some furniture and a larger move can call for different services. Your quote sets out what applies to you.
Before you request a quote.
You do not need to have every detail figured out before contacting us.
What information do I need to request a quote?
Start with your origin, destination, approximate timing and a general idea of what you plan to move. An approximate inventory is enough to begin.
Do I need to know the exact volume of my move?
No. Start with a description, a box count or an approximate inventory. If needed, we may ask for photos or a video call later to refine the volume.
Can I request a quote if I do not have a final moving date yet?
Yes. An approximate timeframe is enough to begin planning. Final scheduling can be confirmed later when your plans are more definite.
Do you only handle moves to Brazil?
Our current focus is moving personal belongings from the United States to Brazil. For another route, contact us with both cities so we can check availability.
Mini, Consolidated or Exclusive?
The amount you plan to move is the main starting point. You do not need to choose the service yourself; we review the inventory and route before confirming the appropriate option.
What is Mini Move?
Mini Move is a starting option for a few boxes or small personal items. We confirm whether a suitable service is available for your route and inventory.
What is Consolidated Move?
Consolidated Move may suit boxes and furniture that need shared space in a shipping container. Your belongings are identified as a separate shipment.
What is Exclusive Move?
Exclusive Move may suit a larger inventory that calls for a shipping container reserved for your belongings.
How do I know which option is right for me?
Send an approximate inventory of your boxes and furniture. If needed, we may ask for photos or a video call before confirming which service fits the move.
Do I need a whole shipping container just because I am moving furniture?
No. Furniture can also be part of a consolidated move. The best option depends on the total volume of the shipment, not simply whether furniture is included.
Preparing your belongings.
Origin services depend on the move and the scope confirmed in your quote.
Can packing be included in my move?
Yes. Packing can be included depending on your location, the type of belongings and the service scope confirmed for the move.
Can you pick up the belongings at my home?
Pickup can be included depending on your origin location and the service confirmed in your quote.
Can I pack some items myself?
In some moves, yes. However, packing requirements can vary by item and shipment, so it is important to confirm this before preparing the boxes.
What about fragile, valuable or unusual items?
Tell us about them before the move is confirmed. Some items may need different packing, handling, documentation or review before they can be accepted.
Understanding your quote.
International moving prices depend on the specific move rather than one flat rate.
What affects the price of an international move?
Common factors include shipment volume, origin, destination, packing needs, access conditions, special items and destination requirements.
Will I know what is included before I confirm the move?
Yes. Your quote and service agreement should identify the base service and what is included, along with charges that may depend on specific circumstances.
Can there be additional charges after the quote?
Some charges can depend on conditions that are not known at the time of the initial quote, such as changes in volume, access conditions, special handling or destination-related costs. Those possibilities should be identified as clearly as possible in the service terms.
Is the least expensive option always Mini Move?
Not necessarily. The right option depends on the actual shipment. A service designed for the wrong volume may not be the most practical or economical choice.
How long does the move take?
International transit and final delivery timelines are normally estimates.
Can you guarantee an exact delivery date?
International moving depends on routing, schedules, shipment readiness and destination procedures, so delivery dates are generally estimated rather than guaranteed.
Does Consolidated Move take longer than Exclusive Move?
It can. Consolidated shipments may require additional coordination before the international departure. The expected timing should be discussed for the specific move.
When should I start planning my move?
Earlier is better, especially if you are taking many boxes or furniture, special items or destination documentation that may take time to prepare.
What can delay an international move?
Possible factors include incomplete documents, changes in shipment volume, scheduling, port or carrier changes, customs procedures and destination conditions.
Moving personal belongings to Brazil.
Belongings entering Brazil are subject to destination and customs requirements.
Can I move only boxes from the United States to Brazil?
Possibly. Tell us how many boxes you have, what they contain and both cities so we can check the available small-shipment option.
Are boxes automatically treated as baggage in Brazil?
No. How belongings enter Brazil depends on your circumstances and the applicable requirements. Packing them in boxes does not determine their customs treatment.
Can I include new purchases or belongings that are not mine?
Moving your personal belongings is different from commercial cargo or shipping items for other people. New purchases and items intended for resale may follow different rules; tell us about them before adding them to your inventory.
Can the service include final delivery to my home in Brazil?
Delivery to your address may be included. Check the quote for the destination services and the conditions for scheduling delivery.
Do I have to be in Brazil before my belongings arrive?
The applicable timing and documentation depend on your personal circumstances and the Brazilian customs treatment of the shipment. Those requirements should be reviewed for the specific move before shipment.
Keeping the paperwork organized.
The exact documents vary by shipment and destination.
Will I need a list of everything I am moving?
An organized inventory is generally needed. The required detail depends on the items, route and destination procedures.
Should my boxes be numbered?
Numbering and identifying boxes helps keep the shipment organized and makes the inventory easier to follow throughout the moving process.
Will I need identification documents?
Yes. Personal identification and other customer information are commonly required for international moving and destination procedures.
When will I know exactly which documents are required?
We discuss the required information while preparing the proposal. Confirm the documents needed for your circumstances before pickup.
Every shipment has its own details.
Your quote confirms the services, estimated timing and price for your own shipment and route.
If a question affects whether an item can be shipped or how it will be treated at destination, confirm it before packing or shipping the item.
Tell us about your move.
We can answer the questions that depend on your specific shipment.